FAQ’s
Buying a new mattress is a big investment, and the decision about which one to choose shouldn't be taken lightly. It's something you'll spend a third of your life in for the next 10-15 years (as long as you choose the right one of course).
We know that TEMPUR is very different from the conventional mattresses that are available today. So to help you decide if the TEMPUR Mattress could be right for you we've collected all of our most commonly asked questions together.
Q: How is the TEMPUR® Mattress different?
A: The one thing that all conventional (spring, waterbed, foam) mattresses have in common is that they force the user to conform to them. With TEMPUR, the mattress actually conforms to the body.
Q: But why is this better?
A: By conforming to your body, the TEMPUR Mattress eliminates virtually all pressure points and spreads body weight evenly.
Q: Can I try it out before I decide to buy it?
A: YES! With our 60-night trial you can try out the TEMPUR Mattress and Pillow*. If you decide you don’t like it, we’ll come and collect it from you free of charge!**(**mainland uk only,*delivery charge applies)
What about the practical aspects....
Q: Do I need to turn the TEMPUR Mattress?
A: No, in fact the TEMPUR Mattress should never be turned.
Q: What maintenance does the TEMPUR Mattress need?
A: The TEMPUR Mattress needs no maintenance. Should you wish to wash the cover it can be easily removed and machine washed in accordance with the washing instructions.
*Please note the TEMPUR Deluxe mattress cover cannot be removed or washed.
Q: Can I use an electric blanket with my TEMPUR Mattress?
A:We do not recommend using electric blankets with the TEMPUR Mattress. The exposure to direct heat over extended periods of time can cause damage to the TEMPUR Material.
Q: Is the TEMPUR Mattress and Pillow hypo-allergenic?
A: All products come with a removable velour cover that is anti-mite and anti-allergy treated.
Q: Can the TEMPUR Pillow be washed?
A: The TEMPUR Material cannot be washed however the velour cover can be removed and machine-washed in accordance with the washing instructions.
*Please note the TEMPUR Deluxe Pillow cover cannot be removed or washed.
Q: So, how does it work? What's it made from?
A: The TEMPUR Pressure Relieving Material is composed of billions of visco-elastic spherical shaped, open cells. The cells respond to your body temperature and weight then shift and re-organise their position to mould to the exact contours of your body. It becomes softer in warmer areas (where your body is making the most contact with the surface) and remains firmer in cooler areas (where less body contact is being made). Due to the removal of pressure, blood is able to flow freely throughout the night, making you toss and turn less - in other words - you get a better night's sleep.
Q: Won't it make me feel hot?
A: The TEMPUR Material will not make you hot as it has an open ventilated cell structure.
Q: You say I'll toss and turn less – can you prove it?
A: Yes. The TEMPUR Mattress and Pillow have been clinically proven to reduce tossing and turning from an average 100 times during the night, to around 17 times. Testing by the Institution for Clinical & Physiological Research at the Lillhagen Hospital in Gothenburg, Sweden of 23,000 patients for a period corresponding to approximately 8 years of clinical and in-home use concluded that the patients suffered from less pain and experienced greatly enhanced and deeper sleep.
Q: I've seen references to NASA associated with TEMPUR. What's the connection?
A: The TEMPUR Material was originally developed in the early 1970’s at NASA’s Ames Research Center, to relieve the pressure build up from the G-force experienced by astronauts during lift off. TEMPUR scientists realised the enormous potential of this material and began experiments in the early 1980’s to perfect it for consumer use. After millions of pounds in research, the TEMPUR Material we know today was perfected. As a result TEMPUR was presented with an award by NASA in May 1998.
FACT: One of the most reliable indicators of a mattress's comfort is the frequency of night time body position changes - tossing and turning. The fewer times you move, the better sleep you have. Clinical tests proved that a TEMPUR Mattress can reduce toss and turn by up to 80%.
FACT: Many people believe that waterbeds give you almost perfect support by allowing your body to ‘float’ in a natural position. In fact, due to displacement the waterbed creates what experts call the “hammock effect.” This is an unnatural and unhealthy curve of the spine resulting from improper support. The TEMPUR Mattress allows your spine to rest in its natural position, giving you optimum sleeping posture and comfort.
FACT: Spring mattresses covered by quilted thickly padded ticking mean you are lying on row after row of coiled sprung metal. This often creates pressure points that can cause painful joints and an aching back The visco-elastic material in the TEMPUR Mattress moulds to your body, adjusting to your body weight, and distributing it evenly, reducing pressure and providing maximum support.
FACT: Whilst individual pocketed springs will offer a higher level of support than innersprings, they are still restricted by the heavily padded ticking. The TEMPUR Mattress is made from an open celled visco-elastic materials that moulds to the contours of the body, and is covered in a flexible velour cover.
FACT: Several copy visco mattresses are available today, but they are not visco elastic and do not have the 85kg density of the TEMPUR Material or its durability of 15 years. The TEMPUR open cell visco-elastic material moulds to the exact contours of your body, giving you maximum support and pressure relief where you need it most.
